Returns, Refunds and Exchanges Policy

How To Return An Item
We do not accept returns on perishable items. Non-perishable items must be in its original unused condition to be returned unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

1. Please email info@bigosmokehouse.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
Big O’ Smokehouse
Returns Department Tracking #
9740 Cherry Valley Rd
Caledonia, MI 49316
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.


If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

For Orders that are picked up in our store the Returns, Refunds, and Exchanges Policy does not apply.