Shipping Policy

All orders are shipped on Wednesdays. All orders must be received by Monday in order to be shipped out the same week.

Carriers
We use the following carriers to deliver our orders:

UPS

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping and Handling Rates
The rate charged for the shipping and handling of your order is based on the weight of your products, and your location. Before the final checkout page, you will be shown what the cost of shipping handling will be, and you will have a chance to not place your order.

Items Out of Stock
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order.

We currently only ship in the United States.

For Orders that are picked up in our store, the Shipping Policy does not apply.

Returns, Refunds and Exchanges Policy

How To Return An Item
We do not accept returns on perishable items. Non-perishable items must be in its original unused condition to be returned unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

1. Please email info@bigosmokehouse.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:

Big O’ Smokehouse
Returns Department Tracking #
9740 Cherry Valley Rd
Caledonia, MI 49316

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

For Orders that are picked up in our store the Returns, Refunds, and Exchanges Policy does not apply.

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, MasterCard, Discover)

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:

Billing Address
Shipping Address
Email Address

In addition, we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data are stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.